PRIVACY STATEMENT—Wave Computing, Inc.

This privacy statement describes the privacy practices of Wave Computing®, Inc. (“Wave Computing”, “Wave,” “we,” “us,” “our”), regarding our collection, use, and disclosure of personal information in connection with Wave products, tools, apps, services, or other media where there is a link to this privacy statement (collectively “Wave Offerings”). Please read this privacy statement and where applicable, those of third-party websites, services and products you visit or use (“Third-Party Services”).

You consent to the use of your personal information as described in this privacy statement.


Collected Information: We may collect different types of information, including personal and non-personal information. “Personal information” is information that can be used to identify you individually, such as your name, address, telephone number, e-mail address, and other information you provide and/or are required to effectuate a transaction, deliver a product or communication, or provide a service. Personal information may also include your “real-time” location, your system internet protocol address or unique device identifier, depending on your jurisdiction. We may collect and store information you or others provide in community discussions, chats, and correspondence received through the Wave Offerings or sent to us directly.

Portions of our Wave Offerings may only be accessible if you register. When you register we may ask you to provide a user name and password. We may retain this information to remember you when you log in. This information may be linked to other information that we collect while you are on the Wave Offerings.

Prospective employees may submit information to apply for employment with Wave Computing or affiliates, by visiting our web page(s) which may be operated by an authorized vendor. Information collected through an online job application may include personally identifiable information. Information provided through this process is subject to the privacy policy of such Third-Party Service vendor.

We can use personal information to provide you with Wave Offerings. We also collect other non-personal types of data, including device or system information usage data, statistics and settings. We use these to improve Wave Offerings and improve your user experience with Wave. Personal information may be collected online or through our software applications, as well as when providing or servicing Wave Offerings, such as through customer service call centers, at in-person events, and through postal mail (such as rebate or warranty cards you send to us via mail). Personal and non-personal information collected through a Wave Offering may be combined with that collected from another Wave Offering.

Cookies and other tracking technologies: We use tracking technologies such as “cookies” (small files placed on your hard drive), web beacons (graphics with a unique identifier), analytics tools, and the personal information you provide us, to personalize your online experience and improve our services. Information regarding your use of Wave Offerings and Third-Party Services may be collected using tracking technologies, and may be used by us and third parties to associate systems and devices you use, and deliver ads and/or other content on Wave Offerings and Third-Party Services to you. By accessing Wave Offerings, you consent to our placement and use of cookies and other tracking technologies. 

Some web browsers may have “Do Not Track” signal settings. We do not currently monitor or take action regarding these signals. Please note opt-out methods described in cookie statements or as otherwise available from applicable third parties.

Use of your personal information: You agree that we may use your personal information for commercial purposes including:

  • Wave Offering delivery and responses to your requests, including customizations thereof;
  • To provide you with product registration, technical and customer support;
  • To communicate with you on Wave Offerings and those of our affiliates, as well as marketing and promotional or sweepstakes materials, through emails, text messages or phone calls;
  • Improving our Wave Offerings including products, services, content and advertising;
  • Transactions, log in registration and authorizing post-login instructions;
  • Employment review and considerations, including for job applications;
  • Participation in activities such as online discussion groups, chats, inquiries and surveys;
  • Transfer of information to our authorized third parties; and
  • Other uses as indicated with the information that is collected.

Sharing personal information: We may share personal information with our subsidiaries and authorized third parties (such as our vendors) who assist our operations, including storage and processing of personal data for uses listed in this privacy statement.

We may share personal information relating to Wave Offerings with unaffiliated third parties for their own direct marketing purposes only if you opt-in, or are offered the opportunity to opt-out and elect not to opt-out. If you consent to collecting your personal information as part of promotion, we may share that information with our promotion partner(s). Where required to disclose and/or obtain consent to share your personal information with third parties for their direct marketing, we will provide you with notice, choice or other rights required under applicable law. In California, see “Your California Privacy Rights.”

We may disclose your personal information to comply with applicable laws, government or quasi-governmental (e.g. regulatory) requests, to exercise our legal rights or defend against legal claims. We may disclose personal information and other information when we believe in our sole discretion that disclosure is necessary or appropriate in order to investigate, prevent, or take action regarding illegal activities, alleged fraud, situations involving potential threats to us or the rights, property or physical safety of any person, violations of our terms of use or other agreements, or as otherwise required or permitted by law.

Wave may transfer personal and non-personal information if Wave Computing or any of its affiliates were to undergo a re-organization, merger or sale of all or a part of its or their assets.

Note--any information you disclose in public areas of the Wave Offerings (e.g. within community forums through a chat feature or a product review publication) may become public information. Exercise caution when disclosing information in such public areas and do not disclose personal information.

If permitted by applicable law, we may disclose and share non-personal information without restriction, e.g. sharing aggregated and non-personally identifiable information with our commercial customers or vendors to improve their products or services.

How to access and update your personal information: We will take reasonable steps to ensure that any personal information is accurate and updated. You may under applicable data protection laws access the personal information that we keep for you on request, except in limited circumstances such as where applicable law requires us to deny such access. Contact us by email or mail including if relevant as described below, to request access to your personal information.

  • UNSUBSCRIBE: To unsubscribe from Wave-branded promotional communications, you may follow the unsubscribe link or instructions in the communication.
  • “MY WAVE” PRODUCT REGISTRATION: As applicable in the future, you will be provided information to update or change contact information you provided in connection with product registration or customer support through any future “My Wave” feature. If this feature is not available in your country, the link may not be active. Products purchased through our ecommerce vendor will be automatically registered with our Customer Support team.
  • ECOMMERCE: If made available in your region, an online may be operated by Wave or an ecommerce vendor. To update or change your information you provided when purchasing Wave products online through the Wave online store, contact our marketing or sales department.
  • OTHER INQUIRIES: For other inquiries, communicate with us via the “Contact Us” link.

Security of personal information: Thank you for your trust in sharing your personal information with us. We will take reasonable measures to protect your personal information. We use a combination of industry-standard security technologies, procedures and organizational measures to assist in protecting personal information from unauthorized access, use or disclosure. For example, access to your personal information is restricted to employees, contractors and agents of Wave Computing or its affiliates who need to access such data to perform their assigned job duties. We may also store your personal information on limited-access computer systems located in controlled facilities.

Despite our measures to protect your personal information, there is an inherent risk of encountering an unexpected security breach. In such case, if our investigations indicate there could be significant harm to you from such unauthorized access or disclosure of your personal information, we will promptly notify you and the proper authorities as required by law. We also encourage you to take precautions to protect your personal information when you are online. Create strong passwords by using a combination of letters and numbers, change passwords often, and use a secure browser.

Data retention: We will make reasonable steps to not retain your personal information longer than is necessary to honor your choices, fulfill the purposes for its collection or as legally required.

Third-Party Services: We may link to, or otherwise make available via the Wave Offerings, Third-Party Services such as Facebook, Twitter, LinkedIn, Pinterest and YouTube, which are outside our control and not covered by statements in this privacy statement. We are not responsible for the privacy practices or the content of such Third-Party Services, including without limitation social media platforms and their plug-ins that may be on Wave Offerings. If you have questions about how these third parties collect, use and share your information, you should review their policies or contact them directly. By allowing a link to a Third-Party Service, or otherwise allowing association with a Wave Offering, we are not in any way endorsing, promoting or representing the quality of that service or taking responsibility for its practices.

Children and privacy: Wave Offerings are not directed to minors and are intended for adults. If you are a minor in your country of residence, you may use Wave Offerings only together with your parent or guardian. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete the information to the extent required by applicable law. California residents under 18 years who register to use a Wave Offering and who publicly posts content or information on a Wave Offering may request such information be removed from public display by contacting us by e-mail or mail, detailing posted content or information and attesting that you posted it. We will make reasonable good faith efforts to remove such post from prospective public view, or anonymize it so the minor cannot be individually identified as required by applicable law. This process cannot ensure complete or comprehensive removal, e.g. through search engines that we cannot control.

Information for individuals outside the United States: If you use Wave Offerings outside the U.S., personal information collected about you may be transferred to Wave and its affiliates or authorized third parties acting on our behalf worldwide, for purposes allowed under this privacy statement. If required, these transfers will be carried out using approved data transfer mechanisms in accordance with applicable law.

Data protection laws and regulations applicable to your personal information transferred to other countries may be different from the laws in your country of residence. By using any Wave Offering, you acknowledge and consent to the transfer and processing of your personal information outside your country of residence.

Contact us: If you have comments or questions, you can email us or send us mail at the address below. Please include your contact information and a detailed description of your request or privacy concern.

Wave Computing, Inc.
Attn: Legal
42 W. Campbell Avenue, Suite 301
Campbell, CA 95008 USA

Your California Privacy Rights: We only knowingly share personal information (as defined by California’s “Shine the Light” law) of California residents with non-affiliated third parties (i.e., parties other than Wave Computing or its affiliates) for their own direct marketing purposes if you specifically opt-in, or are offered the opportunity to opt-out and elect not to opt-out, to such sharing at the time you provide such personal information or choose to participate in an applicable feature on the Wave Offering. If you do not opt-in or if you opt-out at that time, we will not knowingly share such personal information of California residents that was collected in connection therewith with such identified non-affiliated third party(ies) for its/their own direct marketing purposes, but may continue to seek your consent to sharing with the same, or other, non-affiliated third parties for their own direct marketing purposes from time-to-time. Each consent notice and opportunity will be treated separately so it is possible that you may consent to some sharing but not to others.

In addition, California residents may request information about our California compliance by contacting us at our e-mail or postal address on this privacy site. Include “California Privacy Rights Request” in the first line of your request, and include your name.

Privacy Statement: Last updated: March 2018